outage central
outage information
Power Outages

As of Thursday, August 28, 2008 at 6:14 AM
NOTE: Only locations with known or reported electricity outages will appear. RGE Service Area Map
Towns RGE Areas (includes all or part of the counties listed)
<-- All Towns with outages are listed here.
     The same known outage areas are also grouped by region below.
Canandaigua - Finger Lakes District (Ontario County)

Note: Your outage may be listed under a neighboring or larger municipality. If you do not see your town, please select a neighboring location. (For example, some suburbs are listed under Rochester.)

The information presented above reflects electricity outage information reported by customers, RGE ’s Outage Management System and RGE personnel.

Electricity outages could be more or less extensive than indicated here. Check back for updates. You can report an electricity outage online and learn if we have an estimated restoration time or if crews have been dispatched. You can also call us at 1.800.743.1701 to report your outage or for updated information. For natural gas emergencies, please call 1.800.743.1702.


You can view our news releases for additional electricity outage information, gain storm tips, safety information or generator safety information. Any weather information, shelter listings or other news can be found on our storm assistance page.


Please remember: Stay away from downed power lines. Even lines that appear dead can be deadly. Also, stay out of flooded basements because energized wiring, outlets or natural gas service may pose a hazard.


how we restore service:

Our first priority is ensuring your safety. In the case of a large interruption, we first repair the main facilities (transmission lines, substations) that bring electricity to your neighborhood. Then we work on the local electricity system that includes poles and power lines along streets and roads. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations. We also focus on our customers who depend on electrically-operated life support equipment. This is a time-proven process that ensures we safely restore your service as quickly and efficiently as possible.