Thank you for your business! Here are the steps we'll take to turn off the
electricity and / or natural gas to your home or business:
After submitting the Turn Off Service form, you'll receive an e-mail
confirmation. In that e-mail, we may ask you to provide additional information.
If a security deposit was required as a condition of service, and is still being
held by RG&E, the amount will be applied to the final bill and/or transferred
to other RG&E accounts you may have in your name.
If a new owner or tenant is moving right in, you can avoid the need for an RG&E service call by providing us with a meter read when you are ready to move out.
Access to the meters may be required.
Winterize your property for cold weather protection!
If the electricity and/or natural gas service is turned off, you must protect your pipes from freezing
by draining the water system and adding a nontoxic antifreeze (such as
antifreeze for a recreational vehicle) to all traps, including toilets and
sinks. Contact a licensed plumber to learn more about this important